Jobs in the United States

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Broadcast Director of Engineering
Hearst Stations Inc
Needham, MA
…department, working with the Assistant Chief Engineer, Technical Operations Manager, IT Manager, and Facilities Manager, to manage all aspects of the department. You will demonstrate the…
Added 4 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Concord, NH
Meta is seeking a professional experienced in driving strategic operations for large-scale supply chain organizations to execute on projects critical to Meta's Infrastructure Supply Chain &…
Added 4 mins ago
Staff Software Engineer, Supply
Vibe
New York, NY
The team brings together partnerships, operations, and product. You will work closely with the DSP team, which runs the bidding infrastructure, and the Performance team, which decides how…
Added 11 mins ago
Engineering Project Manager 3
ACS Professional Staffing
Vancouver, WA
ACS Professional Staffing is looking for an employee to work on-site with our client. This Project Manager 3 role leads and facilitates project management support for large, complex High…
Added 13 mins ago
Voice Network Engineer
Leidos
Greenbelt, MD
Administer and support NASA's enterprise SIP infrastructure, including:
Added 14 mins ago
Tech-support 3_Non-Cleared
Robert Half
Annapolis, MD
Incident Manager II (Network Operations Center) - Day Shift · Schedule: Day Shift, 7:00 AM - 3:30 PM EST
Added 14 mins ago
Manager Facilities Strategy 3
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems (NGMS) is seeking a Manager Facilities Strategy 3 with a strong background in facilities and infrastructure program management, and a focus on strategy,…
Added 30 mins ago
J
Help Desk Manager
Jobgether
Remote, United States
- $102,000 to $140,000 USD / year
The Help Desk Manager leads and develops a Service Desk team, ensuring efficient operations and consistently high-quality technical support across an enterprise environment. This role…
Added 36 mins ago
Data Governance Technology Delivery Associate Director
EY
Chicago, IL · Jacksonville, FL · Boston, MA · Minneapolis, MN · Washington, DC · San Francisco, CA · Rochester, NY · Raleigh, NC · Secaucus, NJ · Austin, TX · Jericho, NY · Philadelphia, PA · Cleveland, OH · Dallas, TX · Alpharetta, GA · Los Angeles, CA · Fort Worth, TX · Seattle, WA · Atlanta, GA · Hoboken, NJ
The Technology Enablement Delivery Manager is an Associate Director role within the Global Data Stewardship Office (DSO). The role leads the business delivery of priority data governance…
Added 36 mins ago
Data Governance Technology Portfolio & Programme Associate Director
EY
Los Angeles, CA · San Francisco, CA · Secaucus, NJ · Rochester, NY · Austin, TX · Jacksonville, FL · Chicago, IL · Boston, MA · Raleigh, NC · Jericho, NY · Dallas, TX · Fort Worth, TX · Alpharetta, GA · Washington, DC · Seattle, WA · Minneapolis, MN · Philadelphia, PA · Atlanta, GA · Cleveland, OH · Hoboken, NJ
The Technology Enablement Portfolio and Program Manager is an Associate Director role within the Global Data Stewardship Office (DSO). The role turns DSO strategy into a coherent,…
Added 36 mins ago
Data Governance Policy, Controls & Lifecycle Associate Director
EY
Alpharetta, GA · Atlanta, GA · Austin, TX · Boston, MA · Chicago, IL · Cleveland, OH · Dallas, TX · Fort Worth, TX · Jacksonville, FL · Los Angeles, CA · Minneapolis, MN · Jericho, NY · Philadelphia, PA · Raleigh, NC · Rochester, NY · San Francisco, CA · Seattle, WA · Secaucus, NJ · Washington, DC · Hoboken, NJ
Added 41 mins ago
M
Data Center Critical Environment Program Manager
Microsoft
WI · Milwaukee, WI · Milwaukee
- $102,600 to $225,800 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the…
Added 41 mins ago
M
Data Center Program Manager
Microsoft
AZ · Phoenix, AZ · Phoenix
- $84,400 to $186,600 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and…
Added 41 mins ago
M
Construction Program Manager - Lease
Microsoft
United States
- $116,900 to $222,600 USD / year
Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core…
Added 41 mins ago
M
Principal Technical Program Manager - Azure Storage Platforms
Microsoft
United States
- $142,800 to $304,200 USD / year
We’re looking for a Principal Technical Program Manager to help bring these capabilities to Azure, leading delivery from platform development and storage software integration through…
Added 41 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
Cloud Operations + Innovation (CO+I) is the organization behind one of the world's largest cloud infrastructures, responsible for developing, building, and maintaining the entire Microsoft…
Added 41 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. Within CO+I, the Integrated Planning & Execution (IPE) - Demand Planning team responsible for global demand…
Added 41 mins ago
M
Senior Data Center Technician - IT Support
Microsoft
AZ · Phoenix, AZ · Goodyear, AZ · Phoenix · Goodyear
- $34.13 to $63.61 USD / hour
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and…
Added 41 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Added 42 mins ago
M
Principal Data Scientist Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Data Scientist Manager to define and lead the analytics strategy, executive reporting, governance, and AI innovation for a critical data center utilization and…
Added 42 mins ago
M
Senior Partner Business Strategy Manager, Migrate & Modernize
Microsoft
United States
- $106,400 to $222,600 USD / year
Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week
Added 42 mins ago
M
Principal Site Reliability Engineering Manager
Microsoft
WA · DC · Redmond, WA · Washington, DC · Redmond · Washington
- $142,800 to $304,200 USD / year
As a Microsoft Principal Site Reliability Engineering Manager, you will lead the strategy and execution of reliability engineering across organizations, guiding teams responsible for…
Added 49 mins ago
Data Center Server Operations Site Lead
Google
Muskogee, OK
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 49 mins ago
Senior UX Program Manager, Envisioning Studio
Google
New York, NY
Experience with generative artificial intelligence (AI) video operations.
Added 56 mins ago
SC
Access Control & Security Systems - Installer (MA)
Superior Communication Services
Framingham, MA
- $62,400 to $93,600 USD / year
…and install the systems that keep their people, property, and operations secure and connected. Our team of designers, engineers, and installation specialists takes pride in getting the…

Robert Half

Tech-support 3_Non-Cleared

Annapolis, MD, United States

Contract

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Job details

Job type: Contract
Experience: Associate degree and 6+ years of relevant experience, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

Due to the nature of this government-supported program, candidates must be U.S. Citizens and able to meet all contract requirements.

Incident Manager II (Network Operations Center) - Day Shift

Location: Onsite

Schedule: Day Shift, 7:00 AM - 3:30 PM EST

Employment Type: Contract

Work Environment: 24/7/365 Network Operations Center

Overview

We are seeking an experienced Incident Manager II to support a fast-paced Network Operations Center (NOC) environment. This role is responsible for monitoring and managing incidents impacting critical network infrastructure, diagnosing system and network issues, coordinating restoration efforts, and providing technical support to customers and internal stakeholders.

The ideal candidate will have a strong networking background, experience troubleshooting Cisco network environments, and the ability to work effectively in a mission-critical operational setting.

Key Responsibilities

Monitor network management systems and respond to service-impacting incidents.
Coordinate with telecommunications providers to drive service restoration efforts.
Track and document incidents accurately within incident management systems.
Troubleshoot network and system issues and resolve or escalate as appropriate.
Support high-availability IP networks, messaging systems, and air-to-ground communication platforms.
Analyze operational issues and provide customers with timely guidance and resolution recommendations.
Collaborate with senior team members to resolve moderate to complex incidents.
Monitor system performance and proactively identify potential issues.
Participate in network design, deployment, configuration, and maintenance activities.
Develop process improvements and tools to enhance operational efficiency.
Maintain detailed and accurate documentation while working in a high-volume environment.
Support a 24/7 operations center environment, including occasional weekends and holidays.

Training & Development

This role offers structured cross-training across multiple operational disciplines, including:

Transport Operations - Monitoring network infrastructure including routers, switches, firewalls, and circuits.
Data Communications Operations - Monitoring systems that enable air-to-ground data communications.
Application Operations - Monitoring critical messaging and communication platforms supporting large-scale network operations.

Training typically occurs over a 4-6 month period and provides exposure to multiple NOC functions.

Requirements

Required Qualifications

U.S. Citizen required due to government contract requirements.
Associate degree and 6+ years of relevant experience, or equivalent combination of education and experience.
High School Diploma or GED with applicable technical experience.
Prior customer service or technical support experience.
Knowledge of TCP/IP networking protocols.
Understanding of computer hardware, software, networking interconnections, and system interfaces.
Experience troubleshooting Cisco networking equipment.
Experience supporting or working with HSRP and BGP routing protocols.
CCNA, Security+, equivalent certification, or currently pursuing related coursework.

Preferred Qualifications

Experience working in a Network Operations Center (NOC) environment.
Experience with incident management processes and tools.
Strong troubleshooting and root-cause analysis skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and documentation skills.
Experience supporting enterprise-scale network infrastructure.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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Jobs in the United States