Systems Administrator

IT Operations Analyst

Overview

An organization is seeking an IT Operations Analyst to support enterprise applications, cloud technologies, systems administration, and end-user technology operations. This individual will play a key role in maintaining business-critical systems, supporting application deployments, troubleshooting technical issues, and helping drive operational efficiency across the technology environment.

Responsibilities

• Support and maintain enterprise applications and business systems
• Troubleshoot application, system, and user-related issues
• Assist with application deployments, updates, and lifecycle management
• Administer user accounts, access controls, and directory services
• Support cloud and on-premises technology environments
• Assist with endpoint management, patching, and security initiatives
• Partner with internal teams to resolve escalated technical issues
• Create and maintain technical documentation and operational procedures
• Participate in system enhancements, upgrades, and technology projects
• Coordinate with third-party vendors and technology partners
• Contribute to testing, quality assurance, and continuous improvement efforts
• Participate in after-hours support and scheduled on-call activities as needed

Required Qualifications

• 3+ years of experience supporting enterprise applications, systems, or infrastructure environments
• Experience working with cloud and on-premises technologies
• Knowledge of user administration, identity management, and endpoint support
• Experience supporting business-critical applications and operational systems
• Familiarity with scripting or automation tools
• Strong troubleshooting, analytical, and problem-solving skills
• Experience managing multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work independently and collaboratively across technical teams

Preferred Qualifications

• Experience with enterprise cloud platforms and productivity technologies
• Experience with application deployment, configuration, and systems integration
• Familiarity with endpoint management and device administration platforms
• Experience supporting infrastructure, security, or operational technology initiatives
• Exposure to project coordination or project-based technology work

Benefits

• Comprehensive benefits package including health coverage, retirement plans, paid time off, professional development opportunities, and performance-based incentives.