Sr Loan Servicing Specialist

We are looking for an experienced Portfolio Administrator to support residential and consumer loan servicing activities for a banking operation in Milton, Massachusetts. This position plays an important role in managing post-closing loan administration, payment processing, escrow-related activity, and servicing documentation while maintaining adherence to regulatory requirements and internal standards. The ideal candidate brings strong attention to detail, sound judgment, and the ability to handle a high volume of servicing tasks accurately and efficiently.

Responsibilities:

• Administer day-to-day servicing activities across residential, consumer, portfolio, and investor-held loans throughout the full loan lifecycle.
• Complete post-closing funding tasks, verify documentation for accuracy, and maintain organized electronic loan records through quality review and imaging.
• Prepare disbursements and wire transactions, manage custodial account funding activity, and coordinate delivery of finalized loan files to designated parties.
• Generate payoff statements, process loan payoff transactions, release collateral, record discharge activity, and close paid accounts in accordance with servicing procedures.
• Monitor maturity-related and exception-based servicing reports, take appropriate action on final-payment loans and end-of-draw home equity lines, and issue required borrower communications.
• Oversee insurance, tax, and escrow servicing items by reviewing vendor notifications, updating records, and arranging timely payment of applicable premiums and obligations.
• Process approved servicing changes such as subordinations, modifications, repayment conversions, and payment schedule updates while ensuring documentation is complete.
• Maintain recurring reporting and remittance responsibilities, including invoice processing, index updates, rate adjustment notice distribution, and program-related monthly submissions.
• Provide backup support for operational reporting reviews by documenting findings, communicating issues, and escalating exceptions when additional resolution is needed.
• At least 5 years of experience in loan servicing, portfolio administration, commercial or consumer lending operations, or a closely related banking function.
• Working knowledge of residential and consumer loan servicing practices, including payoffs, escrow administration, insurance tracking, and servicing documentation.
• Proficiency with Microsoft Office and the ability to work effectively within banking software platforms and other assigned business applications.
• Strong accuracy and time-management skills with the ability to complete detailed work independently under moderate supervision.
• Clear written and verbal communication skills for handling internal coordination, borrower notices, and operational follow-up.
• Sound analytical and problem-solving abilities, including the capacity to review reports, assess exceptions, and determine appropriate next steps.
• High school diploma or equivalent required; additional industry training or ongoing compliance education is beneficial.