Sr. Customer Service Specialist

We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This position serves as a central point of contact for customers while overseeing order activity, account support, and coordination across sales, operations, warehouse, technical, and production teams. The ideal candidate brings a strong service mindset, excellent organization, and the ability to keep multiple priorities moving in a fast-paced, onsite environment.

Responsibilities:

• Oversee the full order lifecycle from initial entry through fulfillment, confirming accuracy, timing, and customer expectations at each stage.
• Partner with internal departments to resolve questions related to inventory, shipment schedules, documentation, and order progress for domestic and international customers.
• Support customer accounts by assisting with pricing details, proposals, contract-related coordination, and activities that strengthen long-term business relationships.
• Track open orders, customer demand patterns, and forecast information to help improve planning and day-to-day operational execution.
• Maintain organized customer records, shared communication channels, and reporting data to ensure information remains current and accessible.
• Identify service gaps and workflow inefficiencies, then recommend practical improvements that enhance responsiveness and accuracy.
• Provide cross-coverage for customer service and commercial support tasks as business needs shift.
• Communicate clearly with customers and internal partners to address issues quickly and maintain a consistent service experience.
• Bachelor’s degree preferred, but not required
• Experience in customer service, order processing, account coordination, inside sales, or a closely related function.
• Background in manufacturing, distribution, or an industrial business environment is strongly preferred.
• Demonstrated ability to work effectively with sales, operations, logistics, warehouse, and customer-facing teams.
• Strong organizational, prioritization, and problem-solving skills in a high-volume setting.
• Excellent verbal and written communication skills with a customer-focused approach and strong attention to detail.
• Proficiency in order entry activities and familiarity with EDI and related customer service systems.
• Ability to adapt to changing priorities while maintaining accountability and attention to detail.