Robert Half is partnering with a company in Wisconsin to help them hire an experienced Software Support Engineer. In this role you're responsible for supporting, maintaining, and improving the company's business and technical software applications. This role focuses on application administration, troubleshooting, user support, and developing tools and integrations that improve system functionality and reduce manual processes.
The position will support a variety of applications, including CAD/PDM software, ERP systems, and internal business applications. Working with IT, internal users, software vendors, and the MRP/ERP Solutions Consultant, this person will help resolve application issues, maintain system integrations, improve data accuracy, and identify opportunities to make software and business processes more efficient.
Principal Responsibilities
- Administer and support company software applications, including user access, licensing, system settings, upgrades, troubleshooting, and software deployments.
- Serve as a primary point of contact for application-related questions and technical support, helping users resolve issues and get the most out of available software.
- Develop and maintain utilities, scripts, and integrations that connect business applications, databases, and internal systems using C#/.NET, VB.NET, or other supported programming languages.
- Identify opportunities to automate repetitive tasks, improve workflows, reduce manual data entry, and increase system efficiency.
- Use SQL to retrieve, compare, and validate data across systems, helping identify discrepancies and maintain data accuracy.
- Support and improve existing integrations between company applications and the ERP system, working with the MRP/ERP Solutions Consultant to investigate transfer failures and resolve data issues.
- Maintain and improve existing VBA/VB.NET scripts and other custom-developed tools.
- Coordinate software installations, licensing, upgrades, and application deployments with IT and relevant software vendors.
- Test application updates, integrations, and custom utilities before deployment. Maintain appropriate documentation, source control, error handling, and recovery procedures.
- Provide user training and develop practical documentation and guides to help employees use company applications effectively.
- Work with IT on infrastructure, security, user access, backups, and application deployments.
- Collaborate with departments across the company to understand software issues, prioritize improvements, and implement practical solutions.
- Perform other related duties as assigned.
- 3+ years of experience in software support, application development, IT, or a related field.
- Experience troubleshooting software applications and providing technical support to end users.
- Familiarity with programming languages such as C#, .NET, VB.NET, or similar technologies.
- Working knowledge of SQL, relational databases, and software integrations.
- Exposure to engineering or business software such as SOLIDWORKS, AutoCAD Electrical, or similar CAD applications.
- Experience with ERP systems, Microsoft SQL Server, VBA, or other database and scripting tools is a plus.
- Ability to learn new applications, investigate technical issues, and develop practical solutions.
- Strong analytical, communication, and problem-solving skills.
- Ability to work independently while collaborating with users and other technical teams.
- Associate degree or higher in Computer Science, Information Technology, Software Development, or a related field preferred. Relevant experience may be considered in place of formal education.