ServiceNow Consultant

We are looking for an ERP/CRM Administrator to support the performance, reliability, and everyday administration of a critical enterprise platform for a manufacturing environment in Minneapolis, Minnesota. This Long-term Contract position will focus on maintaining smooth platform operations, improving the user experience, and partnering with technical teams and business stakeholders to keep services running effectively. The role is ideal for someone who enjoys troubleshooting, configuration work, and contributing to ongoing enhancements that strengthen platform capability and efficiency.

Responsibilities:

• Oversee daily platform activities by addressing incidents, service requests, and operational issues in a timely and organized manner.
• Investigate and resolve problems involving workflows, forms, notifications, and user access to maintain a dependable system experience.
• Build, revise, and manage service catalog items and related request forms to support business and IT processes.
• Configure variables, policies, and client-side behaviors that improve form functionality and streamline request submission.
• Administer users, groups, roles, and permissions while maintaining accurate platform settings and governance standards.
• Support workflow automation, testing, validation, and deployment tasks across environments to ensure stable releases.
• Maintain data structures, fields, interface elements, and other configuration components using standard platform features whenever practical.
• Assist with scripting, data imports, integrations, and other technical improvements that increase platform efficiency and usability.
• Document configurations, processes, and support practices while contributing ideas that promote continuous platform improvement and team knowledge sharing.
• Bachelor’s degree in Information Systems, Computer Science, or a related discipline.
• 1–3 years of experience supporting an IT service management or comparable enterprise platform.
• Working knowledge of incident, request, and change management processes within a business technology environment.
• Experience with platform administration, including access controls, forms, workflows, and configuration management.
• Ability to create and maintain service catalog items and support request fulfillment activities.
• Familiarity with client-side scripting, automation, APIs, or related technical configuration concepts.
• Strong analytical and troubleshooting skills with close attention to detail and adherence to established best practices.
• Proven ability to collaborate effectively with cross-functional teams while continuing to build expertise in enterprise platform administration.