Jobs in the United States

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Senior Director, People Operations
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The Must Haves:
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Client Insights Manager
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Social Media Specialist
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Translating social data into actionable insights to continuously optimize content performance and platform strategy.
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- $48.93 USD / hour
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Robert Half

ServiceNow Admin/Developer

Johns Creek, GA, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Description

Overview

We are seeking a hands-on ServiceNow Administrator to optimize and enhance our client's ServiceNow environment. This role will focus on reducing a backlog of platform issues and enhancement requests, improving platform functionality, strengthening CMDB data integrity, and supporting API-based integrations. The ideal candidate is a technical problem-solver who can independently troubleshoot issues, implement configuration changes, resolve data and integration challenges, and drive measurable improvements across the platform. This is a highly hands-on role requiring direct work within ServiceNow rather than project coordination alone.

Key Responsibilities

Own and reduce the ServiceNow backlog by troubleshooting and resolving platform issues, configuration requests, and enhancement opportunities.
Analyze existing configurations, workflows, and processes to identify inefficiencies and implement platform improvements.
Administer and optimize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Configure and maintain forms, fields, UI Policies, UI Actions, Catalog Items, workflows, automations, roles, permissions, ACLs, and security settings.
Improve the accuracy, consistency, and reliability of the CMDB by resolving data quality issues, maintaining CI relationships, and supporting ongoing configuration management practices.
Troubleshoot and support data imports, synchronization processes, and integration-related issues impacting CMDB and platform data.
Maintain and support ServiceNow integrations, including hands-on troubleshooting of REST and SOAP APIs, authentication, connectivity, data mapping, and data exchange issues.
Configure, test, and validate integrations with external systems, collaborating with developers when custom development is required.
Create and maintain reports, dashboards, and operational metrics to improve platform visibility and performance monitoring.
Support platform upgrades, patches, testing, releases, and ongoing technical support for internal stakeholders.

Requirements

Required Qualifications

Demonstrated, hands-on experience administering and configuring the ServiceNow platform in an established enterprise environment.
Experience troubleshooting and resolving ServiceNow issues while independently executing configuration changes and enhancements.
Strong understanding of IT Service Management (ITSM) processes and practical experience configuring relevant ServiceNow capabilities.
Direct experience managing or improving CMDB data, configuration items, relationships, and data quality.
Working knowledge of REST APIs and experience troubleshooting integrations or data exchanges between ServiceNow and external systems.
Experience with ServiceNow configuration tools, including forms, fields, UI Policies, workflows, access controls, and Service Catalog.
Strong analytical and troubleshooting skills, with the ability to investigate issues, identify root causes, and implement practical solutions.
Ability to work independently, manage a backlog, and prioritize hands-on technical execution.

*Please note: This position is fully onsite Monday-Friday in Johns Creek, GA. Do NOT apply to this posting if you're not already local to metro Atlanta and willing to work onsite. No exceptions will be made.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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Jobs in the United States