Service Specialist - ENS Product Services

Description We are looking for a Service Specialist - ENS Product Services to support clients using ExpenseWire and deliver responsive, high-quality service in Auburn, Maine. This Long-term Contract opportunity is ideal for someone who enjoys resolving customer questions, managing follow-up tasks, and maintaining accurate records in a fast-paced support environment. The person in this role will build solid product knowledge, contribute to service improvements, and help ensure client issues are handled within established performance expectations.

Responsibilities:

• Manage open service items through resolution while meeting defined response targets, service expectations, and quality standards.
• Support clients using ExpenseWire by researching questions, providing guidance, and delivering clear updates throughout the support process.
• Record customer interactions, case details, and follow-up actions accurately within Salesforce and related service platforms.
• Distribute post-support surveys after client interactions and help track feedback to improve the overall customer experience.
• Enter and maintain data with a high level of accuracy while balancing competing priorities and deadlines.
• Identify recurring issues or workflow gaps and collaborate with leadership to recommend and support practical process improvements.
• Use internal systems and digital tools, including AI-enabled resources where appropriate, to improve efficiency and service quality.
• Assist with additional assignments or team initiatives as needed and provide guidance to less experienced colleagues when appropriate. Requirements • Prior experience in client support, customer service, or frontline support in a structured service environment is required.
• Hands-on experience supporting ExpenseWire or a comparable expense reporting platform is preferred.
• Working knowledge of service metrics, compliance expectations, and service level commitments.
• Ability to communicate professionally with clients and internal stakeholders through clear written and verbal communication.
• Experience using CRM or case management systems such as Salesforce to document activity and maintain accurate records.
• Strong organizational skills with the ability to prioritize tasks, manage follow-up work, and handle detailed data entry.
• Familiarity with AI-based tools or digital support technologies used to enhance customer support is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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