Service Coordinator

We are looking for a Service Coordinator to support daily dispatch operations and keep service activity running smoothly in Fort Collins, Colorado. This Long-term Contract position focuses on organizing technician schedules, responding to customer needs promptly, and helping the field team maintain efficient coverage throughout the day. The ideal candidate brings strong communication skills, a customer-focused mindset, and the ability to coordinate multiple service requests in a fast-paced environment.

Responsibilities:

• Manage incoming service requests and assign technicians based on urgency, availability, and location.
• Build and adjust daily schedules to maintain efficient field coverage and minimize delays.
• Serve as a central point of contact for customers, technicians, and internal team members to ensure clear communication.
• Track job progress throughout the day and provide timely updates on appointment status or service changes.
• Support technician productivity by coordinating logistics, confirming appointments, and resolving scheduling conflicts.
• Maintain accurate dispatch records and service details within computer-based scheduling systems.
• Respond professionally to customer inquiries and help address service-related concerns with a high level of care.
• Collaborate with service and operations teams to improve response times and overall workflow efficiency.
• Experience in dispatching, service coordination, or a similar scheduling-focused role.
• Strong customer service background, preferably in a call center or service environment.
• Ability to manage multiple priorities and make sound scheduling decisions in real time.
• Proficiency with computer-aided dispatch systems or other scheduling and logistics software.
• Familiarity with field service operations within HVAC, construction, or related industries.
• Clear verbal and written communication skills with strong attention to detail.
• Ability to coordinate logistics effectively while working in a fast-moving team environment.