Service Coordinator

Our client is seeking a detail-oriented and customer-focused Service Coordinator to support daily service operations and ensure a high level of client satisfaction. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating schedules and resources, and can effectively communicate with customers, technicians, and internal teams.

The Service Coordinator will be responsible for managing service requests, scheduling appointments, tracking work orders, and serving as a key point of contact throughout the service process. The ideal candidate is organized, proactive, and committed to delivering excellent support.

Key Responsibilities:

• Coordinate and schedule service appointments, work orders, and technician assignments
• Serve as a primary point of contact for customers regarding service requests and updates
• Monitor service timelines and ensure timely follow-up on open issues
• Maintain accurate records of service activities, customer communications, and scheduling details
• Communicate with internal teams and external clients to ensure smooth service delivery
• Assist with preparing reports, documentation, and service-related correspondence
• Resolve scheduling conflicts and escalate issues as needed
• Support process improvements to enhance efficiency and customer experience
• 2+ years of experience in a service coordination, customer support, administrative, or related role
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office Suite and scheduling or service management systems
• Ability to work independently and manage competing priorities
• High attention to detail and problem-solving skills
• Professional and team-oriented approach

Preferred Attributes:

• Experience in a service-based, logistics, construction, manufacturing, or technical environment
• Ability to work effectively in a fast-paced setting
• Strong follow-up and time management skills