Scrum Master

We are hiring a Full-time Agile Project Manager / Scrum Master to our bench team, Full-Time Engagement Professionals! This role will provide support two SAP-focused teams as they continue to evolve toward a more structured Agile environment. This individual will play an important role in improving day-to-day work coordination, establishing better prioritization, facilitating team collaboration, and helping teams become more proactive in managing operational responsibilities and upcoming initiatives. This is a hands-on opportunity for someone who enjoys bringing structure to evolving environments without creating unnecessary process or bureaucracy. The ideal candidate is comfortable working with teams at different stages of Agile adoption and can lead by example, helping introduce practical processes that improve visibility, accountability, and execution. The position will support operational activities and future project planning, including coordinating priorities across teams. This role will not be focused on a large-scale migration initiative.

Key Responsibilities

Agile Facilitation & Scrum Master Responsibilities

• Facilitate Agile practices and help teams move toward a more consistent Scrum and SAFe-based approach.
• Drive sprint planning, prioritization, and ongoing team coordination to help teams stay ahead of upcoming work rather than constantly reacting to immediate needs.
• Help teams maintain focus on operational priorities while balancing competing requests and future initiatives.
• Identify, communicate, and help remove blockers that impact team progress.
• Maintain visibility into work in progress, including tickets, requests, and active initiatives, to support effective prioritization and sequencing.
• Proactively identify potential resource constraints and communicate where additional support or adjustments may be needed.
• Encourage continuous improvement and help establish practical processes that teams can adopt and sustain.

Project Coordination & Business Analysis

• Partner with business stakeholders to clarify incoming requests, gather requirements, and document business needs.
• Coordinate communication between business users and technical teams to ensure requests are understood and ready for execution.
• Ensure teams have the information, resources, and clarity needed to move work forward efficiently.
• Support day-to-day operational activities and coordinate priorities across multiple teams.
• Help maintain alignment between operational work, business expectations, and upcoming project demands.

Reporting & Work Visibility

• Work with tools such as Azure DevOps and ServiceNow to monitor work in progress, track priorities, and identify potential bottlenecks.
• Develop consolidated views of team activities, outstanding requests, and upcoming work.
• Improve transparency and communication around team capacity, priorities, and delivery progress.

Qualifications

• 5+ years of experience in a Scrum Master, Agile Project Manager, Project Coordinator, or similar facilitation-focused role.
• Experience facilitating Agile practices and helping teams improve sprint planning, prioritization, and execution.
• Strong communication, facilitation, and organizational skills.
• Ability to work with cross-functional teams that may not have fully adopted Agile methodologies.
• Experience introducing structure and improving processes without imposing unnecessary overhead.
• Comfortable navigating ambiguity and adapting to evolving team needs.
• Ability to work with data across multiple systems to create visibility into team activities, priorities, and outstanding work.
• Strong relationship-building skills and the ability to lead through influence rather than authority.

Preferred Qualifications

• Experience guiding a team through the transition toward Scrum or Agile methodologies.
• Familiarity with SAFe (Scaled Agile Framework).
• Experience with Azure DevOps and/or ServiceNow.
• Business analysis experience, including requirements gathering and documentation.
• Familiarity with SAP environments, SAP operational support, ticketing, or change management processes.
• Experience supporting multiple technical teams with overlapping priorities and resource needs.