Scheduling Coordinator

obert Half is looking for a friendly, detail-oriented Patient Access & Scheduling Coordinator to support a busy healthcare practice in Escondido! This opportunity is ideal for someone who enjoys helping people, managing a steady flow of calls, and making sure appointments and patient information are handled correctly. You'll be an important part of the front-end patient experience, helping the clinical team stay organized while ensuring patients receive timely and professional service. The right candidate is calm under pressure, comfortable working with confidential information, and able to shift between scheduling, registration, and administrative tasks throughout the day.

Responsibilities Include:

• Answer incoming calls and assist patients with appointment scheduling and general questions.
• Schedule, confirm, reschedule, and cancel appointments according to office procedures.
• Register new patients and update demographic, insurance, and contact information.
• Verify insurance details and flag missing or incomplete registration information.
• Collect and organize required intake forms and patient documentation.
• Communicate appointment instructions, preparation requirements, and follow-up details.
• Coordinate appointment changes with clinical staff and other departments.
• Monitor scheduling queues and help fill appointment openings when cancellations occur.
• Maintain accurate electronic records and follow established privacy procedures.
• Route billing, referral, authorization, and clinical questions to the appropriate team.
• Track pending referrals or authorizations and follow up on outstanding items.
• Assist with scanning, filing, and other front-office administrative tasks.
• Provide professional, empathetic service when addressing patient concerns.
• 1–3 years of customer service, medical reception, patient scheduling, or front-office experience.
• Strong telephone etiquette and written communication skills.
• Familiarity with electronic health records or practice management systems preferred.
• Basic understanding of insurance verification and patient registration is a plus.
• Strong data-entry accuracy and attention to detail.
• Ability to protect confidential patient information.
• Comfortable managing multiple priorities in a busy environment.
• Bilingual English/Spanish skills are a plus.