Salesforce Administrator

We are looking for an experienced Senior Salesforce Administrator to support and enhance a critical environment in Boston, Massachusetts. This role will partner closely with business and technical stakeholders to improve platform performance, streamline processes, and maintain reliable system functionality. The ideal candidate brings strong administrative expertise, a collaborative communication style, and a solid background working within agile teams.

Responsibilities:

• Administer and optimize the Salesforce platform to support day-to-day business operations and long-term organizational goals.
• Configure and maintain solutions across Sales Cloud and Service Cloud, ensuring features align with user needs and process requirements.
• Build and enhance automations using platform tools such as Flow, Process Builder, and Apex where appropriate.
• Collaborate with cross-functional teams to translate business needs into scalable system configurations, process improvements, and technical solutions.
• Manage data structures, support data quality initiatives, and contribute to sound architecture and data modeling practices.
• Provide ongoing application support, troubleshoot issues, and resolve system-related challenges in a timely manner.
• Partner with stakeholders in an agile product development environment to prioritize enhancements and deliver platform updates effectively.
• Support integrations and connected business tools, including document and workflow solutions such as DocuSign and Conga.
• Document system changes, communicate updates clearly to users and leadership, and help promote consistent platform adoption.
• Bachelor’s degree required; comparable relevant experience may be considered in place of formal education.
• At least 5 years of hands-on experience administering Salesforce in a business environment.
• Salesforce Administrator certification is required.
• Salesforce Certified Advanced Administrator certification is preferred.
• Proven experience working in agile product development or a similar iterative delivery environment.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud, with experience using core platform automation and configuration tools.
• Working understanding of data modeling, database management, system design, project coordination, and business process analysis.
• Excellent written and verbal communication skills, with the ability to work effectively across multiple levels of an organization.