Receptionist 4

We are looking for an experienced and service-focused Receptionist to support a client site in Burlington, Massachusetts. This Contract position is ideal for someone who enjoys creating a welcoming workplace experience, managing front desk activity, and assisting guests, employees, and callers with care and courtesy. The role combines hospitality, communication, and administrative coordination to help maintain an organized, responsive, and client-centered environment.

Responsibilities:

• Welcome visitors, employees, and guests with a detail-oriented approach and provide guidance upon arrival, departure, and throughout their time on site.
• Manage front desk interactions by answering inbound calls, responding to questions, and directing individuals to meeting rooms, workspaces, and shared amenities.
• Maintain the reception and lobby areas to ensure they remain orderly, presentable, and aligned with workplace standards.
• Coordinate with facilities and other support teams to prepare for meetings, events, and daily office activity while addressing needs in advance.
• Submit and track work orders related to maintenance, custodial requests, safety matters, and security concerns through established channels.
• Oversee visitor check-in procedures and help ensure a smooth, efficient arrival experience for all external guests.
• Share accurate information about on-site services, transportation options, and general workplace resources to assist visitors and staff.
• Monitor the front-of-house environment for privacy, security, or operational concerns and escalate issues to the appropriate personnel when needed.
• Provide flexible administrative assistance and day-to-day operational support as business needs evolve.
• Previous experience in a receptionist, front desk, guest services, or similar customer-facing position.
• Strong verbal and written communication skills with the ability to interact professionally with visitors, employees, and vendors.
• Demonstrated ability to manage inbound phone inquiries, in-person requests, and competing priorities in a fast-paced setting.
• Excellent customer service and interpersonal skills with a calm and welcoming demeanor.
• Ability to work collaboratively across teams, including facilities and workplace support functions.
• Good judgment and attention to detail when handling visitor access, security awareness, and risk-related concerns.
• Comfortable using workplace tools or systems to support check-in activity, work order submission, and general administrative tasks.
• Reliable organizational skills and the ability to anticipate needs, solve problems proactively, and maintain a well-run front desk operation.