Quality & Safety Manager

We are looking for a Quality & Safety Manager to lead quality operations for a manufacturing organization in Henrico, Virginia. This position oversees the quality function, strengthens compliance-driven processes, and supports product excellence through effective systems, audits, and team leadership. The role also partners across departments to improve performance, uphold safety and regulatory expectations, and drive measurable quality outcomes for customers and the business.

Responsibilities:

• Direct the day-to-day activities of the quality team, ensuring manufacturing support, customer focus, and adherence to workplace safety expectations.
• Build and execute a quality strategy that aligns standards, processes, and performance objectives across multiple operating locations.
• Develop, update, and maintain quality procedures and management system documentation to support consistent product quality and regulatory compliance.
• Lead continuous improvement efforts by applying structured quality methods to reduce defects, lower quality-related costs, and improve operational efficiency.
• Plan and oversee internal and external audits, serving as the primary contact for regulators, certification bodies, and other compliance stakeholders.
• Manage corrective and preventive action activities, including investigation, follow-up, and verification of effective resolution.
• Establish meaningful quality metrics, analyze trends, and translate findings into practical actions that improve performance.
• Oversee product complaint handling, including escalation activities such as recalls and required regulatory reporting when necessary.
• Coach, develop, and evaluate quality personnel while shaping a strong and effective quality organization.
• Prepare and manage the quality department budget to support staffing, compliance, and improvement priorities.
• Bachelor’s degree from a four-year college or technical institution, or equivalent combination of education and experience.
• At least seven years of experience in quality management within a manufacturing environment.
• Strong working knowledge of quality systems and hands-on experience maintaining compliant processes in regulated settings.
• Required experience with current Good Manufacturing Practices and familiarity with regulatory expectations in device manufacturing is preferred.
• Demonstrated knowledge of quality tools and continuous improvement methodologies, including Six Sigma and root cause analysis techniques.
• Experience leading internal and external audits and working with outside regulatory or certification organizations.
• Background in mechanical and electrical manufacturing, along with solid analytical, organizational, and implementation skills.
• Proficiency with Microsoft Office; experience with SAP, particularly within quality management functions, is preferred.