Description
We are looking for a Purchasing and Customer Service Manager to support daily procurement operations and lead a high-quality customer service experience for an organization in the Fort Atkinson, Wisconsin area. This role combines vendor coordination, purchasing oversight, and customer-facing leadership to help keep materials available, orders moving efficiently, and service standards consistently high. The ideal candidate brings sound judgment, strong communication skills, and the ability to improve workflows across purchasing and customer support functions.
Responsibilities:
- Direct purchasing activities by evaluating supply needs, placing orders, and maintaining appropriate inventory levels to support business operations.
- Build and manage vendor relationships, including pricing discussions, order follow-up, and service issue resolution to achieve dependable supply performance.
- Oversee customer service processes to ensure timely responses, accurate information, and careful handling of inquiries, concerns, and order-related requests.
- Develop and apply procurement practices that promote cost awareness, policy compliance, and efficient purchasing decisions across departments.
- Review purchasing data and service trends to identify opportunities for process improvement, stronger supplier performance, and better customer outcomes.
- Coordinate with internal teams to align material availability, delivery timing, and customer commitments with operational priorities.
- Monitor order status, resolve discrepancies involving shipments or invoices, and ensure records are updated accurately within company systems.
- Lead, coach, and support staff involved in purchasing and customer service activities while reinforcing accountability and service excellence.
Requirements • Experience managing purchasing, procurement, or supply-related activities in a business environment.
- Demonstrated background in customer service leadership with the ability to handle issues professionally and effectively.
- Knowledge of purchasing policies, sourcing practices, and strategies for maintaining reliable material flow.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and operational details.
- Effective communication and relationship-building skills for working with vendors, customers, and internal stakeholders.
- Proficiency in reviewing transactions, maintaining accurate records, and using business systems to support purchasing and service functions.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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