Archived listing. The details below describe a past opening.
We are looking for a customer-focused, detail-oriented individual to join a property management team as a Property Management Customer Service Representative. This contract-to-permanent opportunity is ideal for someone who thrives in a busy environment, communicates effectively with residents and prospective residents, and takes pride in delivering responsive support. The role blends customer service, property coordination, and administrative assistance to help create a positive experience for residents while supporting day-to-day property operations.
Responsibilities:
- Deliver attentive and detail-oriented support to current and prospective residents across a high-volume property management setting.
- Address service concerns, resident questions, and property-related issues with a sense of urgency and follow through to resolution.
- Review reported property condition matters and coordinate the next steps to help ensure timely corrective action.
- Assist leasing and property management staff by organizing communications and providing administrative support for daily operations.
- Help residents navigate housing assistance application processes and maintain accurate documentation as needed.
- Track customer interactions, updates, and service outcomes within internal systems to support efficient follow-up and recordkeeping.
- Coordinate with internal teams and external contacts to maintain smooth scheduling, communication, and resident service delivery.
- Previous experience in customer service, call center support, or resident-facing roles within property management, real estate, or a related industry.
- Ability to manage a high volume of inquiries while maintaining professionalism, accuracy, and a strong service mindset.
- Experience handling complaints, billing questions, account-related concerns, or service requests with sound judgment and tact.
- Proficiency with CRM platforms and general office software for documentation, communication, and task tracking.
- Strong organizational skills with the ability to prioritize scheduling, follow-up actions, and multiple ongoing issues.
- Clear verbal and written communication skills when working with residents, prospective residents, and cross-functional teams.
- Familiarity with residential or commercial property environments, leasing support, or housing assistance processes is preferred.