Project Manager/Sr. Consultant

We are looking for a hands-on Project Manager/Sr. Consultant to support client technology projects and day-to-day technical operations in Hawthorne, New Jersey. This position serves as a central point of coordination for incoming requests, balancing project oversight with practical troubleshooting across low-voltage systems, end-user computing, and site technology environments. The ideal candidate is comfortable interpreting blueprints, guiding field technicians, and working closely with retail and luxury client settings where service quality and responsiveness matter.

Responsibilities:

• Coordinate and prioritize incoming support and project requests, ensuring work is assigned appropriately and issues are addressed in a timely manner.
• Review drawings and technical plans to help organize installations and provide clear direction to technicians in the field.
• Oversee low-voltage and wiring-related activities for client build-outs, including structured cabling and connected technology components.
• Support security-focused solutions such as camera systems and access control platforms, from setup guidance through issue resolution.
• Provide desktop and user support by handling device setup, software updates, troubleshooting, and general technical assistance.
• Work with networking and help desk functions to resolve connectivity and systems issues across office and client environments.
• Collaborate with installers and internal stakeholders to keep projects moving smoothly, occasionally visiting client locations across the tri-state area when needed.
• Maintain visibility into open tickets, service needs, and project progress while helping improve coordination across ongoing technical work.
• Experience managing IT or technical projects in environments that combine field service, infrastructure work, and user support.
• Strong knowledge of low-voltage cabling, electrical wiring practices, and the ability to interpret blueprints or wiring diagrams.
• Background supporting or coordinating video surveillance, security cameras, or access control systems.
• Hands-on experience with desktop hardware, imaging, device deployment, and general desktop troubleshooting.
• Ability to triage technical issues effectively and determine priorities across multiple incoming requests.
• Working knowledge of networking fundamentals and help desk support processes.
• Strong communication skills with the ability to guide technicians and interact professionally with client-facing teams.
• Retail or customer-facing industry experience is preferred, particularly in fast-paced service environments.