Product Manager

We are looking for a Product Manager to lead the direction and success of a portfolio of customer-focused offerings in Columbus, Ohio. This role will shape product plans by combining market insight, customer input, operational realities, and business goals to guide smart decisions. The ideal candidate brings a strong commercial mindset, works effectively across departments, and uses data to improve product value over time.

Responsibilities:

• Develop and maintain product strategy, roadmap plans, and lifecycle decisions for a portfolio of customer-facing products or services.
• Assess customer feedback, market activity, usage patterns, and business performance data to uncover opportunities and support prioritization.
• Establish product goals, measurable outcomes, and recommendations for funding or resource allocation based on strategic value.
• Lead discovery efforts to validate ideas, identify areas for improvement, and advance initiatives that support growth and innovation.
• Track adoption, customer experience, engagement levels, and financial results to evaluate overall product health.
• Partner with teams across technology, operations, finance, marketing, and leadership to align execution with business priorities.
• Convert business objectives into well-defined requirements, actionable plans, and deliverables for cross-functional teams.
• Promote ongoing enhancement of products, processes, and decision-making through a disciplined, product-led approach.
• Prepare business cases and contribute to planning activities related to pricing, investments, and long-term portfolio direction.
• Bachelor’s degree in Business, Information Systems, Marketing, or a related field.
• At least 5 years of experience in product management, portfolio management, program leadership, business strategy, or a comparable area.
• Demonstrated success managing products or services across planning, launch, enhancement, and end-of-life stages.
• Experience using customer research, market intelligence, operational insights, and financial data to guide product decisions.
• Ability to assess performance, identify opportunities, and develop recommendations that support investment choices.
• Background working with cross-functional stakeholders and influencing decisions across multiple levels of an organization.
• Strong communication, prioritization, and organizational skills with the ability to manage competing demands effectively.
• Familiarity with Product Management practices and Agile Scrum environments.