PMO Manager

Position Summary Our client is seeking a Manager, AECO Strategic Project Management Office (PMO) to lead the delivery of its most strategic, complex, and high-visibility Professional Services customer engagements. This individual will lead a team of Senior Project Managers while overseeing project governance, customer relationships, financial performance, and delivery execution. The role requires someone who can manage complex enterprise-level engagements, communicate effectively with executive stakeholders, and drive accountability across cross-functional teams. The Manager will also help improve PMO processes, establish scalable delivery practices, and strengthen overall project management capabilities.

Key Responsibilities

• Lead and oversee a team of Senior Project Managers responsible for complex, high-value enterprise customer engagements.
• Establish PMO governance, project priorities, delivery standards, and accountability measures.
• Monitor project performance, proactively manage risks, and lead escalations and recovery plans.
• Build relationships with executive customers and internal stakeholders across Professional Services, Sales, Customer Success, Product, and Engineering.
• Coach and develop Senior Project Managers, driving performance, ownership, and delivery excellence.
• Oversee portfolio financials, including budgets, revenue, margins, resource allocation, and forecasting.
• Drive cross-functional collaboration and resolve delivery challenges.
• Improve PMO processes, reporting, governance, and project delivery best practices.

Required Qualifications

• 8+ years of progressive project management, program management, or Professional Services delivery experience.
• 4+ years of people leadership experience, preferably managing experienced project or program management professionals.
• Demonstrated experience leading complex, enterprise-level customer implementations or transformation programs.
• Experience managing executive-level customer relationships and internal stakeholders.
• Strong understanding of project financial management, including budgets, forecasting, scope management, revenue, and margins.
• Demonstrated ability to lead cross-functional teams through influence and drive accountability across organizational boundaries.
• Strong communication, executive presentation, problem-solving, and decision-making skills.
• Experience establishing or improving project governance and delivery processes.
• Ability to independently lead teams and manage complex delivery portfolios with minimal oversight.

Preferred Qualifications

• Experience within SaaS, enterprise software, construction technology, or AECO-related industries.
• Experience working within a Professional Services or customer delivery organization.
• Experience supporting strategic or enterprise customer portfolios.
• Experience with PSA, CRM, project portfolio management, and business intelligence tools.
• PMP, PgMP, Agile, Lean Six Sigma, or other related professional certifications.