Payment Processing Team Lead

We are looking for a Payment Processing Team Lead to support daily mortgage payment operations and help maintain a high-performing team in the northwest suburbs of Chicago, Illinois. This role combines hands-on payment processing expertise with team guidance, quality oversight, and operational coordination. The ideal candidate brings strong knowledge of mortgage servicing and cashiering practices, along with the ability to coach staff, resolve complex issues, and help the department meet service, accuracy, and compliance expectations.

Responsibilities:

• Guide and support team members through daily payment processing activities, offering direction on complex transactions, research items, and exception handling.
• Monitor workflow, productivity, and accuracy levels to help the department meet service standards, turnaround expectations, and regulatory obligations.
• Provide coaching through observation, feedback, and side-by-side support while assisting with onboarding and continued training for new and existing staff.
• Complete cashiering-related work as needed, including payment posting, reversals, account balancing issues, reconciliations, and detailed transaction research.
• Prepare and review daily balancing results and operational reports to ensure financial activity is accurately tracked and documented.
• Partner with department leadership to improve procedures, reinforce consistent work practices, and support effective coverage across the team.
• Respond to borrower, client, and internal inquiries with professionalism, timeliness, and attention to compliance requirements.
• Identify recurring workflow challenges or service trends and recommend practical improvements that strengthen efficiency, accuracy, and team performance.
• Previous experience in mortgage servicing, cashiering, accounting, or a closely related function, with the ability to handle advanced payment processing tasks.
• Strong working knowledge of loan servicing operations and mortgage payment administration, including reversals, reconciliations, and transaction research.
• At least a high school diploma or equivalent.
• Familiarity with consumer financial regulations and the ability to apply compliance standards in daily work.
• Ability to perform calculations involving interest, principal balances, fees, and other payment-related amounts.
• Strong analytical, verbal, and written communication skills.
• Excellent attention to detail and sound judgment when resolving service or operational issues.
• Spanish-English bilingual skills are helpful but not required.