Patient Access Specialist

We are looking for a Patient Access Specialist to join a healthcare team in Columbus, Ohio in a Contract to Permanent position. This role focuses on creating a smooth and supportive experience for patients from arrival through departure while helping them navigate appointments and related services. It is a strong opportunity for someone who enjoys working with people, communicates clearly, and wants to build a long-term career in a fast-moving healthcare setting.

Responsibilities:

• Welcome patients upon arrival, complete the registration process, and prepare them for their scheduled visits.
• Confirm insurance coverage and review eligibility details to support accurate patient intake.
• Guide visitors and patients to the correct department, clinic area, or service location within the facility.
• Support the checkout process by arranging follow-up visits, diagnostic appointments, laboratory services, and other next steps recommended by care teams.
• Deliver attentive service that helps patients feel informed, comfortable, and confident throughout their visit.
• Encourage continuity of care by helping patients access additional services available within the organization.
• Maintain accurate scheduling and registration information while balancing multiple tasks in a busy front-office environment.
• At least 3 years of experience in patient access, patient registration, scheduling, customer service, or a related administrative support role.
• Strong interpersonal and verbal communication skills with the ability to assist patients in a compassionate and detail-focused manner.
• Ability to verify insurance information and handle appointment-related details with accuracy and attention to detail.
• Comfortable working in a fast-paced setting and adjusting quickly to changing priorities or procedures.
• Positive, dependable approach with a willingness to learn new processes and grow within the role.
• Prior healthcare experience is helpful but not required for candidates who bring strong customer service skills and a patient-focused mindset.