Patient Access Specialist

We are looking for a Patient Access Specialist to support a healthcare team in Ohio. This Long-term Contract position plays an important role in creating a smooth experience for patients by preparing registration and coverage details ahead of scheduled care. The ideal candidate brings strong service skills, a high level of accuracy, and the ability to work effectively with patients, clinical teams, and insurance representatives.

Responsibilities:

• Prepare patient accounts in advance of visits by completing registration steps before scheduled services take place.
• Review and maintain demographic, insurance, and financial details to ensure patient records remain current and accurate.
• Secure required prior authorizations, pre-certifications, and related approvals from insurance carriers.
• Conduct coverage and eligibility checks to confirm financial clearance requirements are satisfied before appointments.
• Arrange patient appointments and enter scheduling information correctly into the appropriate management system.
• Explain registration needs, benefit-related information, and missing documentation requirements to patients in a clear and thorough manner.
• Partner with providers, office staff, and payers to address issues that could delay treatment or access to services.
• Protect confidential information and maintain complete records in alignment with healthcare privacy and organizational standards.
• Provide responsive and empathetic support to patients by answering questions and helping resolve concerns efficiently.
• At least 1 year of relevant experience, including customer service work in a fast-paced setting.
• Background in healthcare administration, patient registration, scheduling, or insurance verification is preferred.
• Ability to communicate clearly and effectively with patients, medical staff, and external insurance contacts.
• Strong attention to detail with consistent accuracy in data entry and record maintenance.
• Comfort using computer applications and learning scheduling or practice management platforms.
• Ability to balance multiple tasks, prioritize effectively, and remain organized in a busy healthcare environment.
• Familiarity with medical insurance processes, including authorizations, pre-certifications, or workers’ compensation cases, is preferred.