Are you an experienced healthcare scheduling professional with strong Epic experience? We are partnering with a leading healthcare organization to identify three Remote Patient Schedulers who can provide immediate support across multiple clinic locations.
This is an excellent opportunity to join a collaborative patient access team where your ability to efficiently manage scheduling requests, navigate Epic, and coordinate authorizations will directly impact patient access to care.
Position Overview As a Remote Patient Scheduler, you will work from a centralized scheduling queue, assisting patients with appointment scheduling, referrals, and insurance authorizations across multiple specialty clinics. The ideal candidate is detail-oriented, customer-focused, and comfortable managing a high volume of work while maintaining exceptional accuracy.
Key Responsibilities
- Manage incoming scheduling requests through Epic work queues
- Schedule patient appointments across multiple clinic locations and specialties
- Verify patient demographics and insurance information
- Obtain, verify, and document referrals and insurance authorizations
- Coordinate appointment availability with providers and clinic teams
- Communicate appointment details, preparation instructions, and authorization requirements to patients
- Ensure scheduling activities comply with payer and organizational guidelines
- Accurately document all patient interactions within Epic
- Maintain productivity and service-level expectations while delivering an exceptional patient experience
If you have Epic experience and enjoy helping patients navigate their healthcare journey, we encourage you to apply immediately. These openings are moving quickly, and our client is actively interviewing qualified candidates now.
Required Qualifications
- Minimum 2+ years of healthcare scheduling, patient access, referral coordination, or medical office experience
- Recent Epic scheduling experience required
- Experience working within scheduling queues/work queues
- Knowledge of insurance verification, referrals, and prior authorizations
- Strong understanding of medical terminology and healthcare operations
- Excellent customer service and communication skills
- Ability to multitask, prioritize, and work independently in a remote environment
- Proficiency with Microsoft Office applications
Preferred Qualifications
- Experience supporting multiple clinic locations, specialties, or provider schedules
- Call center or centralized scheduling experience
- High-volume patient scheduling experience
- Authorization and referral management experience
Why This Opportunity?
- Fully remote position
- Immediate interviews and quick start process
- Opportunity to support a well-established healthcare organization
- Long-term ongoing assignment with potential for extension
- Meaningful work helping patients gain access to care
- Stable Monday-Friday schedule