Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient services in Virginia. This contract to permanent role is ideal for someone who enjoys helping patients, managing administrative details, and keeping daily operations organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients while coordinating registration, scheduling, insurance verification, and payment collection with accuracy and professionalism. PLEASE NOTE: the positions available largely include rotating 12 hour shifts, sometimes overnight and including weekends.

Responsibilities:

• Greet patients and visitors in a courteous manner and create a welcoming check-in experience from arrival through departure.
• Complete patient intake and registration activities, ensuring demographic, insurance, and account information is entered accurately.
• Arrange appointments, confirm upcoming visits, and assist with schedule adjustments to support efficient patient access.
• Verify medical coverage and benefits before services are provided and resolve basic eligibility questions when needed.
• Collect co-pays and other patient payments, process transactions correctly, and help maintain balanced daily payment records.
• Partner with clinical and administrative staff to keep patient movement organized and reduce delays throughout the day.
• Respond to patient questions and concerns with professionalism, provide clear guidance, and escalate more complex issues appropriately.
• Follow privacy standards and healthcare confidentiality requirements when handling patient records and financial information.
• Experience in patient registration, front-desk healthcare support, any customer service/retail, or a similar medical administrative role.
• Working knowledge of appointment scheduling, patient intake procedures, and insurance verification processes.
• Ability to communicate clearly and professionally with patients, visitors, and internal teams.
• Strong attention to detail and accuracy when updating records, processing forms, and handling payments.
• Comfortable working in a fast-paced environment while managing multiple priorities at once.
• Basic proficiency with healthcare systems, electronic records, and standard office software.
• Commitment to protecting confidential patient information and following established compliance guidelines.