Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient services in Virginia. This contract to permanent role is ideal for someone who enjoys creating a welcoming experience while handling registration, scheduling, and insurance-related tasks in a busy healthcare setting. The role requires strong attention to detail, professionalism, and the ability to communicate clearly with patients, visitors, and internal teams. Responsibilities: • Greet patients and visitors in a courteous manner and help create a positive first impression at the point of service. • Complete patient intake activities, including entering demographic information and maintaining accurate account details. • Confirm insurance coverage and review required information to help support timely and correct patient processing. • Coordinate appointment scheduling, send confirmations, and assist with follow-up communication as needed. • Collect co-payments and other patient balances while maintaining accurate daily cash-handling records. • Partner with clinical and administrative staff to keep patient movement efficient and support smooth office operations. • Respond to patient questions and concerns professionally, resolving routine issues and directing more complex matters appropriately. • Maintain confidentiality of patient information by following healthcare privacy standards and internal policies.

• Previous experience in patient registration, patient access, or a similar medical front-desk role, or general experience in customer service/admin work. • Ability to assist patients professionally while delivering clear and compassionate customer service. • Working knowledge of appointment scheduling processes and patient intake coordination. • Familiarity with insurance verification and collection of required patient information. • Strong data entry skills with close attention to accuracy and completeness. • Ability to manage multiple tasks effectively in a fast-paced medical setting. • Solid verbal and written communication skills and a dependable, team-oriented approach.