Part Time Collections Specialist

We are looking for a detail-oriented Part Time Collections Specialist to support account recovery efforts in Toledo, Ohio. This role focuses on communicating with customers, resolving past-due balances, and helping maintain healthy receivables through consistent follow-up. The ideal candidate brings experience in both consumer and commercial collections and can handle billing-related issues with accuracy and tact.

Responsibilities:

• Contact consumer and commercial accounts regarding outstanding balances through phone, email, and written correspondence.
• Review account status and payment history to determine appropriate collection actions and next steps.
• Work with customers to arrange payment solutions that align with company guidelines and account conditions.
• Investigate billing questions and coordinate with internal teams to resolve disputes affecting payment timelines.
• Maintain complete and accurate records of collection activity, customer interactions, and payment commitments.
• Monitor aging reports and prioritize follow-up efforts to improve recovery results on delinquent accounts.
• Apply established collection procedures while ensuring a courteous and respectful customer experience.
• Support credit and collections operations by identifying account trends and escalating higher-risk issues when needed.
• Experience handling collections for consumer accounts, commercial accounts, or both.
• Working knowledge of credit and collections practices, including delinquency follow-up and payment negotiation.
• Familiarity with billing collection processes and resolving invoice-related concerns.
• Strong written and verbal communication skills with the ability to manage sensitive conversations professionally.
• Ability to stay organized, document account activity thoroughly, and manage multiple priorities in a part-time setting.
• Proficiency with standard business systems and tools used for account review, tracking, and communication.