Order Management Facilitator

We are looking for a detail-oriented Order Management Facilitator to join a healthcare team in Lynn, Massachusetts on a Contract basis. This position plays an important role in organizing and maintaining participant medical records, supporting accurate documentation, and helping ensure timely access to information for ongoing care. The ideal candidate is comfortable working with electronic medical record systems, collaborating with internal teams and outside providers, and upholding strict standards for record integrity and compliance.

Responsibilities:

• Establish and organize new participant charts within the electronic record system, ensuring all required information is entered correctly from the start.
• Update and maintain demographic details with a high level of accuracy so records remain current and reliable.
• Scan, index, and file medical documentation into the electronic medical record while following applicable privacy and compliance standards.
• Monitor record quality by reviewing charts for completeness, consistency, and proper documentation practices.
• Route materials that do not belong in the medical record to the appropriate department or contact while maintaining confidentiality requirements.
• Oversee day-to-day departmental workflow when leadership is unavailable, helping maintain continuity of operations.
• Handle routine requests for release of information in accordance with established policies and authorization procedures.
• Obtain hospital records through approved external systems and coordinate with outside medical providers to secure documentation needed for continuity of care.
• Assist with departmental audits and conduct chart reviews to verify accuracy, identify gaps, and support compliance efforts.
• Experience working with medical records in a healthcare, clinic, or hospital environment.
• Hands-on familiarity with electronic medical record platforms and digital document management.
• Knowledge of patient record handling practices, including accuracy, confidentiality, and compliance expectations.
• Working experience with systems such as Allscripts, Cerner, or similar healthcare technologies.
• Strong attention to detail with the ability to manage high-volume data entry and document review tasks.
• Effective communication skills for coordinating with internal teams and external medical providers.
• Ability to organize work independently and support departmental operations in a fast-paced setting.