Order Entry Specialist

About the Role:

Our client is seeking a detail-oriented Order Management & Fulfillment Coordinator to support the end-to-end order fulfillment process. This role is responsible for generating and managing sales orders, coordinating inventory and transfer orders, tracking shipments, and ensuring accurate order processing within NetSuite or a similar ERP platform. The ideal candidate thrives in a fast-paced environment, is highly organized, and has experience supporting customers, sales teams, and operations through the full order lifecycle.

Key Responsibilities:

• Create, process, and manage sales orders accurately within NetSuite or a similar ERP system.
• Generate and coordinate transfer orders between warehouse and inventory locations.
• Monitor order status from entry through fulfillment and delivery.
• Partner with warehouse, logistics, operations, and customer-facing teams to ensure timely shipments.
• Coordinate shipping activities, delivery schedules, and order tracking.
• Resolve order discrepancies, inventory issues, shipping delays, and customer inquiries.
• Maintain accurate customer, inventory, and order records within the ERP system.
• Support inventory reconciliation and stock transfer activities.
• Communicate order updates and shipment status to internal stakeholders and customers.
• Assist with process improvements to enhance order accuracy and customer satisfaction.

Qualifications:

• 2+ years of experience in order management, order processing, customer service, sales support, logistics, or supply chain operations.
• Experience creating and managing sales orders and transfer orders.
• Proficiency with NetSuite preferred; experience with SAP, Oracle, Microsoft Dynamics, or other ERP systems also considered.
• Understanding of shipping, fulfillment, inventory, and logistics processes.
• Strong attention to detail with excellent organizational skills.
• Ability to prioritize multiple orders and deadlines in a fast-paced environment.
• Strong communication and problem-solving skills.
• Intermediate Microsoft Excel skills preferred.

Preferred Backgrounds

Candidates with experience in:

• Order Management
• Order Fulfillment
• Customer Operations
• Sales Operations
• Logistics Coordination
• Supply Chain Support
• Inventory Control
• Distribution Operations