Operations Specialist

We are looking for an Operations Specialist to support delivery execution for an organization in Connecticut. This is a Contract position focused on building effective delivery plans, maintaining accurate order information, and coordinating with store and warehouse teams to keep service levels on track. The ideal candidate brings logistics experience, strong analytical ability, and a practical approach to resolving routing and scheduling challenges in a fast-paced environment.

Responsibilities:

• Develop and adjust delivery routes to improve efficiency, control transportation costs, and meet daily service commitments across multiple service areas.
• Review orders and supporting documents for completeness, verify customer and delivery details, and correct discrepancies before routes are finalized.
• Use dispatching and logistics platforms to oversee delivery activity, track order progression, and manage special handling needs or delivery limitations.
• Partner with store associates, warehouse personnel, and delivery teams to confirm capacity, address order issues, and support smooth day-to-day operations.
• Monitor open stops and route capacity throughout the planning cycle, making updates that balance distance, timing, and customer experience.
• Evaluate delivery constraints such as access requirements, scheduling windows, returns, and exchanges to determine the most effective routing approach.
• Maintain operational records and communicate updates clearly to stakeholders to support compliance with service expectations and internal standards.
• Assist with additional operational tasks as needed to support changing business demands.
• High school diploma or equivalent experience.
• At least 2 years of experience in logistics, routing, dispatch, delivery operations, or a related field.
• Proficiency with Microsoft Office applications, including strong Excel skills.
• Experience using logistics and operational systems such as SAP, SharePoint, DispatchTrack, Citrix, or similar platforms.
• Working knowledge of dispatching processes, work orders, and delivery scheduling practices.
• Strong written and verbal communication skills with the ability to work effectively across teams.
• Excellent attention to detail and solid problem-solving ability in a deadline-driven environment.