Office Services Associate (Supervisor)

We are looking for an Office Services Associate (Supervisor) to support daily back-office operations for a client site. This is a Contract position focused on document production, mail handling, and related administrative services in a detail-oriented, fast-paced environment. The role also contributes to front-of-house and workplace support needs, including reception, hospitality, facilities, and audio/visual assistance as business demands require. Success in this position calls for strong customer service, sound judgment, and the ability to manage time-sensitive work with accuracy and discretion.

Responsibilities:

• Maintain accurate service records and confirm all work requests are complete before production begins.
• Carry out copy, scanning, mail distribution, and intake activities by following established operational guidelines.
• Organize assignments in the correct sequence to keep turnaround times on track and support changing business priorities.
• Coordinate with clients and leadership regarding deadlines, special instructions, and any issues that may affect delivery.
• Complete, route, and deliver work within agreed service levels while maintaining a high standard of quality.
• Resolve routine equipment issues and escalate more complex problems when additional support is needed.
• Perform quality checks on completed work, including reviewing output produced by teammates when required.
• Replenish paper, toner, and other supplies for office equipment and use materials responsibly to minimize waste.
• Follow company and client workplace policies while supporting a safe, detail-oriented service environment.
• High school diploma or equivalent required.
• At least one year of office services experience, ideally within a legal, banking, or large corporate setting.
• Working knowledge of back-office operations, including copy, scanning, document handling, and mailroom support.
• Demonstrated customer service ability with strong communication skills across diverse teams and client groups.
• Strong attention to detail, time management, and the ability to balance multiple deadlines in a fast-paced environment.
• Ability to handle confidential information with professionalism and sound judgment.
• Capable of lifting up to 50 pounds and remaining on your feet for most of the workday.
• Comfortable making independent decisions, solving routine problems, and knowing when to escalate concerns.