Office Services Associate

We are looking for an Office Services Associate to support daily back-office operations for a client site. This is a contract position focused on document production, mail handling, and intake support in a fast-paced work environment. The role also provides cross-functional assistance with front-of-house and office support services as business needs require. Success in this position depends on strong customer service, sound judgment, and the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Responsibilities:

• Maintain accurate service records and confirm all required work order details are complete before starting assignments.
• Handle day-to-day copy, scanning, document intake, and mailroom tasks in line with established service standards and client expectations.
• Sequence incoming work effectively to keep production moving smoothly and ensure timely completion and delivery of requests.
• Coordinate with supervisors or client contacts when deadlines shift, priorities change, or clarification is needed on active jobs.
• Monitor turnaround times closely and complete assignments within agreed service levels.
• Resolve routine equipment issues and escalate more complex operational problems when necessary.
• Review completed work for accuracy and presentation quality, including checking individual output and supporting team quality control efforts.
• Replenish paper, toner, and other production materials while using equipment and supplies responsibly and efficiently.
• Support additional office services needs such as reception, hospitality, facilities, or audio/visual assistance based on site demands.
• Follow workplace safety standards, client policies, and company procedures while performing duties that may require standing for extended periods and lifting materials regularly.
• High school diploma or equivalent required.
• At least one year of experience in office services, copy center, mailroom, or similar support operations, ideally within a legal, financial, or large corporate setting.
• Working knowledge of document scanning, reprographics, mail handling, and general back-office procedures.
• Strong customer service and communication skills with the ability to build positive relationships across teams and with clients.
• Excellent attention to detail, time management, and organizational ability in a deadline-driven environment.
• Ability to handle confidential information with discretion and make sound decisions within established guidelines.
• Comfortable troubleshooting basic office equipment issues and knowing when to escalate concerns.
• Ability to work collaboratively, remain adaptable in a fast-paced setting, and meet physical demands such as lifting up to 50 lbs.