Office Manager

We are looking for an experienced and organized Office Manager to support daily operations and deliver an exceptional client experience. This contract-to-permanent opportunity is ideal for someone who enjoys working directly with clients, keeping office activity on track, and contributing to a service-focused environment. The position offers the chance to play a central role in administrative coordination while helping the team maintain efficient, responsive service.

Responsibilities:

• Serve as a primary point of contact for clients by managing calls, messages, and in-person interactions with professionalism and care.
• Arrange appointments, consultations, and intake meetings while keeping calendars accurate and organized.
• Assemble, review, and maintain client files to confirm required paperwork is collected before scheduled meetings.
• Respond to routine client questions and direct more specialized matters to the appropriate team member.
• Oversee incoming mail, email traffic, and general office communications to support smooth day-to-day operations.
• Keep client information current within internal systems and maintain accurate administrative records.
• Guide new clients through the intake process and help create a seamless onboarding experience.
• Provide administrative support to tax and accounting staff, including document coordination and workflow follow-through.
• Track office inventory, place supply orders, and coordinate with vendors to maintain a well-run workspace.
• Recommend and implement practical improvements that increase efficiency, organization, and service quality.
• At least 3 years of experience in office management, administration, client services, or a similar customer-facing role.
• Background in a detail-focused services setting such as accounting, tax, legal, financial services, or insurance is preferred.
• Strong verbal and written communication skills with the ability to interact confidently with clients and colleagues.
• Excellent organizational skills and close attention to detail when managing schedules, files, and documentation.
• Proficiency with Microsoft Office applications and the ability to learn new software quickly.
• Ability to manage competing priorities and meet deadlines in a busy office environment.
• Sound judgment, discretion, and a demonstrated ability to handle sensitive information confidentially.
• A proactive and independent work style with strong problem-solving skills and a service-oriented mindset.