Jobs in the United States

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Quality Assurance Analyst (18-month temp)
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AB, CA

Robert Half

Office Manager

Des Moines, IA, United States

$62,400 to $72,800 USD / year

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Job details

Pay: $62,400 to $72,800 USD / year
Apply by: Dec 4, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Office Manager About the Opportunity We're seeking a hands-on Office Manager to lead daily operations, support a high-performing team, and ensure exceptional customer service. This role is ideal for someone who enjoys balancing people leadership, operational oversight, and administrative responsibilities while helping a business run efficiently. The successful candidate will be a proactive leader who can confidently manage multiple priorities, support staff development, maintain operational excellence, and deliver a positive experience for both employees and customers. This role offers the opportunity to learn from an experienced leader and step into a key position with long-term growth potential.

Key Responsibilities

Office Operations

Oversee the day-to-day operations of a busy office environment.
Ensure the office remains organized, professional, and running efficiently.
Coordinate office supplies, equipment, and facility needs.
Identify process improvements and help implement operational efficiencies.
Monitor administrative workflows to ensure accuracy and timely completion.

Team Leadership

Lead, support, and develop a team of approximately 10 employees.
Create and maintain staff schedules to ensure appropriate coverage.
Provide training, coaching, and ongoing support to team members.
Communicate expectations clearly and foster accountability.
Promote a positive, collaborative, and customer-focused culture.
Step in to assist with operational responsibilities as business needs require.

Customer Service & Communication

Serve as a point of contact for customers and clients.
Answer questions, provide information, and guide individuals through company processes.
Handle sensitive situations with professionalism, compassion, and confidence.
Resolve issues and escalate concerns when appropriate.
Deliver a high level of customer service while balancing business objectives.

Administrative & Reporting Responsibilities

Oversee operational reporting and recordkeeping.
Ensure required documentation is accurate, complete, and submitted on schedule.
Review activities for accuracy and compliance with company procedures.
Monitor operational metrics and communicate updates to leadership.
Support financial tracking and administrative processes.

Previous leadership, supervisory, or management experience. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and accuracy. Effective problem-solving and decision-making abilities. Ability to coach, mentor, and motivate team members. Professional, dependable, and adaptable approach to work. Comfortable using business software and technology systems.

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