Office Assistant

We are looking for a dependable Office Assistant to support daily operations at a secure testing center. This is a Long-term Contract position offering consistent hours, with shifts scheduled Monday through Saturday based on site needs. The person in this role will help create an organized, attentive, and welcoming environment for test takers while ensuring procedures are followed accurately and consistently.

Responsibilities:

• Welcome candidates upon arrival, confirm their identity, and guide them through the check-in process in a courteous and attentive manner.
• Carry out security screening procedures, including the use of handheld screening tools, to protect the integrity of the testing environment.
• Observe active exam sessions through routine walkthroughs and monitoring practices to help maintain compliance and a distraction-free setting.
• Respond promptly to candidate concerns, escalate issues when appropriate, and document incidents with clear and accurate detail.
• Provide basic support for testing equipment and help address minor technical issues that may affect a candidate’s exam experience.
• Maintain control of secure materials, testing rooms, and administrative records to ensure all policies and procedures are consistently followed.
• Support office and clerical tasks during slower testing periods, including scanning, organizing documents, and assisting with general front-desk activities.
• Record required candidate information, including digital fingerprint scans when applicable, and report any irregular activity that falls outside established guidelines.
• Assist with light equipment handling, packing, or setup activities as needed to keep the site prepared for daily operations.
• High school diploma or equivalent required; additional college coursework is a plus.
• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments.
• Ability to communicate clearly and professionally with candidates, visitors, and team members in a fast-paced setting.
• Comfortable using Windows-based computer systems and common business applications such as Microsoft Office, Outlook, and web browsers.
• Capable of preparing accurate written documentation, incident reports, and routine correspondence.
• Able to manage multiple priorities while maintaining attention to detail in a high-volume, process-driven environment.
• Must be able to stand or remain in a stationary position for extended periods, move throughout the testing area regularly, and lift up to 40 pounds when needed.
• Visual ability to work with computer screens and camera monitors, along with the mobility to navigate tight spaces safely while supporting office or lab equipment.