NOC Specialist

We are looking for a NOC Specialist to provide dependable technical support for employees across customer service and corporate operations. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and connectivity issues in both onsite and remote environments. The role requires a service-focused, detail-oriented individual who can keep end users productive, manage core support tasks efficiently, and communicate clearly with both technical and non-technical staff.

Responsibilities:

• Deliver hands-on and remote assistance for desktop systems, laptops, software applications, and network-related incidents affecting daily business operations.
• Handle user access support by resetting passwords, unlocking accounts, and resolving account-related issues within organizational systems.
• Troubleshoot call center technology problems to minimize downtime and maintain a smooth support experience for operational teams.
• Support employee onboarding by preparing equipment, coordinating workstation readiness, and ensuring users have the tools needed to begin work successfully.
• Maintain accurate records in the asset management system for hardware inventory, assignments, returns, and device status.
• Prepare devices for deployment by reimaging, formatting, and configuring new or returned equipment according to support standards.
• Administer directory services tasks by placing users and computers into appropriate Active Directory groups based on business needs.
• Assist with the setup, modification, and deactivation of user accounts to support employee onboarding and offboarding processes.
• Hands-on experience supporting Windows 10 environments and the Microsoft Office suite.
• Ability to image, configure, and deploy laptops and desktop computers in a business setting.
• Working knowledge of networking fundamentals, wireless connectivity, and related troubleshooting practices.
• Comfortable assisting employees both in person and through remote support channels.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Demonstrated troubleshooting and problem-solving ability across hardware, software, and access-related issues.
• Reliable attendance, consistent performance, and the flexibility to work nights and weekends as needed.