NOC Engineer

Robert Half is hiring NOC Engineers and NOC Technicians to support clients with network monitoring, incident response, troubleshooting, and 24/7 infrastructure operations.

Responsibilities

• Monitor networks, systems, circuits, and infrastructure using monitoring tools
• Respond to alerts and troubleshoot connectivity or performance issues
• Create, update, and manage incident tickets
• Perform initial triage and escalate complex issues
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VPN, and network connectivity
• Coordinate with engineering teams, vendors, and service providers
• Maintain incident documentation and shift handoff notes
• Participate in 24/7 or rotating shift environments when required

Qualifications

• Previous NOC, network support, help desk, or infrastructure experience
• Understanding of TCP/IP and common networking concepts
• Familiarity with routers, switches, firewalls, and monitoring platforms
• Strong troubleshooting and communication skills
• Experience with ServiceNow, SolarWinds, Splunk, Nagios, or similar tools is a plus

Cisco certifications or experience with Cisco, Juniper, Palo Alto, or related technologies are beneficial.