Network Engineer

Robert Half is working with a client seeking a Network Engineer.

• Assist in the deployment of Connected Communities (Smart Home) program, which may include smart locks, access control, video intercoms, community-wide managed networks, package lockers, and more
• Drive adoption and engagement in partnership with onsite teams, operations, marketing, engineering, and asset services in an effort to drive leasing activity
• Monitor system health, user provisioning, and platform documentation as security patches and firmware upgrades roll out; Coordinate test plan and corrective actions
• Troubleshoot hardware, software, and connectivity issues; Coordinate service tickets and escalations with vendors; Manage incidents through resolution
• Maintain telecom inventory for Commercial and Residential; Assist in processing monthly recurring billing; Investigate any billing discrepancies and disputes
• Assist with any acquisition / disposition activities for assets on Commercial and Residential; Includes inventory assessment, equipment recovery, account transfers, and service disconnects
• Bachelor’s degree in Information Technology, Telecommunications, Engineering, Business or related discipline
• 4–6 years of experience supporting technology at an Infrastructure level; Working knowledge of networking fundamentals, including LAN/WAN, TCP/IP, Wireless protocols, ISP service delivery, VoIP, and network connectivity
• Experience deploying and supporting PropTech solutions, including access control systems, smart locks, video intercoms, managed Wi-Fi networks, package management solutions, IoT devices, or related platforms
• Experience coordinating with third-party technology vendors, internet service providers, and managed service providers to resolve service interruptions and technical issues; Manage support tickets, incident response, escalations, root cause analysis, and issue resolution through closure
• Strong analytical, organization, and communication skills with the ability to manage multiple projects, priorities, and stakeholders simultaneously
• Willingness and ability to travel to Commercial and Residential assets, as needed