Member Service Representative

We're partnering with a highly respected nonprofit organization that is actively growing its Member Support team. If you're looking for more than just your next job, this role offers long-term career growth, exceptional benefits upon permanent hire, and the opportunity to work for an organization that makes a meaningful impact in the community!

What You'll Be Doing:

• Assisting members in person, over the phone, and via online communication
• Answering questions and resolving service-related issues
• Processing transactions and maintaining accurate records
• Identifying member needs and recommending solutions
• Building strong customer relationships
• Working as part of a collaborative, customer-focused team

We're Looking For People Who:

• Enjoy helping others and creating a positive experience
• Build relationships easily and communicate effectively
• Thrive in a fast-paced environment
• Demonstrate professionalism, reliability, and a willingness to learn
• Bring flexibility and dependability to the team
• Want an opportunity to grow with a respected organization

What You'll Need:

• Customer service experience or other people-focused experience
• Strong communication and problem-solving skills
• Comfort learning new systems and technology
• Ability to multitask while maintaining accuracy and professionalism

Schedule: Consistent two-week rotating schedule with a mix of day and evening shifts, plus alternating Saturdays -7:00 AM - 5:00 PM (Day) -9:00 AM - 7:00 PM (Evening) -8:00 AM - 2:00 PM (Saturday) -Schedules provided in advance -Predictable rotating schedule -Alternating Saturday coverage -Potential scheduling flexibility as needed

Great Backgrounds Include:

• Customer Service
• Retail
• Hospitality
• Banking
• Call Center
• Administrative Support

Why This Opportunity Stands Out:

• Temp-to-hire with long-term potential
• Strong training and career development opportunities
• Supportive culture and team environment
• Opportunity to work for a highly recognized organization with a longstanding commitment to the communities it serves

Transportation-Friendly: Locations are accessible via the CDTA bus line, making commuting convenient for those who utilize public transportation.

Interested? We'd love to tell you more!

Call Parker Huguley or Mary Christman @ 518-462-1430

We look forward to speaking with you!

• Experience handling account resolution, account adjustments, and account balance review in an operations or financial environment.
• Working knowledge of accounts payable processes, including accurate entry and tracking of vendor invoices.
• Familiarity with banking transactions and account transaction processing.
• Strong customer support skills with the ability to respond professionally to inquiries and resolve issues efficiently.
• Proven accuracy in high-volume data entry and record maintenance.
• Solid attention to detail and ability to follow established procedures in a risk-conscious setting.
• Comfortable working independently while managing deadlines in a fast-paced operational setting.