Member Coordinator

A well-established, member-focused organization is seeking a Member Coordinator to support member engagement and day-to-day administrative operations for a well-established organization in Baltimore, Maryland. The person in this role will provide high-quality member support, maintain accurate records and materials, and help keep membership-related projects organized and on schedule.

Responsibilities:

• Deliver attentive, thorough service to members by responding to inquiries and ensuring a positive experience across membership interactions.
• Manage administrative activities that support membership and marketing functions, including organizing records, preparing documents, and maintaining orderly workflows.
• Enter, update, and verify information in internal files and spreadsheets with a high degree of accuracy and attention to detail.
• Create and format presentations, correspondence, and reports using Microsoft Excel, Word, and PowerPoint to support department initiatives.
• Coordinate multiple tasks and timelines simultaneously, helping keep projects moving forward and following up on outstanding items.
• Provide executive-level administrative support to department leadership, including handling communications, scheduling needs, and preparing materials for meetings.
• Assist with membership-related communications and registration processes while maintaining a thoughtful and member-focused approach.
• Support ongoing departmental priorities onsite in Baltimore, Maryland, adapting to changing workload demands during the contract period
• Demonstrated success in customer-facing roles requiring tact, professionalism, and strong verbal communication.
• Strong administrative background with the ability to manage details, priorities, and confidential information effectively.
• Proficiency with Microsoft Excel, Word, and PowerPoint, including data entry, document preparation, and presentation support.
• Proven ability to coordinate projects or assignments and keep multiple deliverables organized under deadlines.
• Experience providing senior-level administrative or executive assistant support is strongly preferred.
• Prior experience in club membership, hospitality, marketing, or a related service-oriented environment is a plus.