Medical Scheduler

A healthcare company is looking for an experienced Medical Scheduler to join a busy hospital system. This Medical Scheduler is ideal for someone who brings strong coordination skills, a patient-focused approach, and prior experience supporting appointment workflows in a healthcare setting. The Medical Scheduler plays an important role in helping patients access timely Radiology and Oncology services while maintaining accurate scheduling and registration information.

Key Responsibilities:

• Manage appointment booking, changes, and confirmations for Radiology and Oncology services while keeping schedules organized and up to date.
• Arrange diagnostic visits for procedures such as CT scans, MRI exams, X-rays, ultrasounds, and other imaging services based on department guidelines.
• Coordinate oncology-related visits, including initial consultations, return appointments, and treatment scheduling with close attention to timing and patient needs.
• Review patient records to confirm demographic details, insurance coverage, referral status, and authorization requirements before finalizing appointments.
• Maintain precise documentation in the electronic medical record by updating patient information, visit details, and relevant scheduling notes.
• Adjust quickly to revised workflows and scheduling procedures associated with the organization's electronic medical record transition.
• Detect appointment overlaps, missing information, or timing issues and take action to resolve them efficiently.
• Communicate with patients in a detail-focused and compassionate manner, especially when supporting individuals with urgent or complex care needs.
• Partner with providers, clinical teams, and administrative staff to ensure smooth coordination across departments.

Benefits: Health, Dental, Vision, 401k, and Sick Time Off.

Qualifications:

• Prior experience scheduling patients in a medical, hospital, or specialty clinic environment and using EPIC EMR.
• Working knowledge of appointment coordination for healthcare services, preferably including diagnostic imaging or oncology support.
• Ability to verify patient demographics, insurance information, referrals, and authorizations with accuracy.
• Strong communication skills with the ability to assist patients clearly, professionally, and empathetically.
• Experience entering and updating records in an electronic medical record or healthcare scheduling system.
• High level of attention to detail and the ability to manage multiple appointments and priorities effectively.
• Comfortable contacting patients regarding appointment scheduling, changes, and confirmations.