Medical Scheduler

We are looking for a detail-oriented Medical Scheduler to support patient access and appointment coordination for a healthcare setting in Arden, North Carolina. This Contract position is ideal for someone who can manage a high volume of scheduling activity while providing courteous, patient-focused service over the phone and through administrative follow-up. The role requires strong accuracy, sound judgment, and the ability to work closely with clinical and administrative teams to keep provider calendars organized and patients informed.

Responsibilities:

• Manage patient appointment calendars by arranging, moving, or canceling visits in alignment with provider availability and clinic standards.
• Respond to inbound patient calls and address questions related to appointment timing, availability, and scheduling needs with professionalism and empathy.
• Work closely with physicians, nursing teams, and other departments to coordinate visit logistics and support efficient patient flow.
• Review and update demographic and insurance details to help maintain complete and accurate patient records.
• Share appointment confirmations, visit instructions, and preparation details so patients understand next steps before arrival.
• Enter and maintain scheduling and patient information within the electronic health record and related scheduling platforms with a high level of accuracy.
• Track provider calendar changes, identify conflicts, and take prompt action to resolve booking issues or scheduling adjustments.
• Support referral processing and authorization-related activities as needed to help patients access appropriate care.
• Uphold patient privacy standards and follow organizational policies while completing administrative and clerical tasks assigned to the role.
• At least 3 years of experience in medical scheduling, healthcare administration, or a closely related support role.
• Demonstrated ability to schedule patient appointments accurately in a fast-paced clinical or hospital environment.
• Experience handling patient demographic updates and maintaining organized, complete records.
• Strong phone communication skills with the ability to assist patients clearly, respectfully, and efficiently.
• Familiarity with insurance verification, referrals, or authorization support within a healthcare setting.
• Proficiency using electronic health records, scheduling systems, and standard office software.
• Ability to manage competing priorities, maintain confidentiality, and collaborate effectively with clinical and administrative staff.