Medical Scheduler

A Healthcare company is looking for an experienced Medical Scheduler to join a respected hospital system. This Medical Scheduler position is ideal for someone who thrives in a fast-paced healthcare setting and delivers attentive, patient-focused service while managing complex appointment coordination. The Medical Scheduler role supports Radiology and Oncology scheduling needs and requires accuracy, professionalism, and strong communication across patients and care teams.

Key Responsibilities:

• Coordinate new and existing appointments for Radiology and Oncology services, including changes, cancellations, and confirmations.
• Arrange diagnostic imaging visits such as CT scans, MRI procedures, X-rays, ultrasounds, and related tests based on departmental needs.
• Manage oncology scheduling for consultations, return visits, and treatment-associated appointments while maintaining timely access to care.
• Review patient records to confirm demographic details, coverage information, referral status, and required authorizations before visits are finalized.
• Record appointment information, patient updates, and relevant notes accurately within the organization’s electronic scheduling platform.
• Help maintain continuity of scheduling operations by adjusting to updated workflows and procedures connected to the EMR transition.
• Resolve calendar conflicts and appointment issues promptly to ensure patients are placed in the appropriate time slots and service lines.
• Communicate with patients in a courteous and compassionate manner, especially when addressing urgent, sensitive, or multi-step care needs.
• Partner with physicians, clinical teams, and administrative staff to support smooth coordination across departments.

Benefits: Health, Dental, Vision, 401k, and Sick Time Off.

Qualifications:

• Prior experience scheduling patients in a medical, hospital, or specialty clinic environment.
• Working knowledge of appointment coordination for healthcare services, preferably within Radiology, Oncology, or both and using EPIC EMR.
• Ability to verify patient demographics, insurance details, referrals, and authorization requirements with a high level of accuracy.
• Strong verbal and written communication skills with a detail-oriented, service-oriented approach to patient interaction.
• Comfortable speaking with patients by phone and assisting them with appointment-related questions and updates.
• Proficiency with electronic medical record or scheduling systems and accurate data entry practices.
• Strong organizational skills with the ability to manage competing priorities and resolve scheduling problems efficiently.