Medical Receptionist

We are seeking a friendly, professional, and organized Medical Receptionist to support the front desk operations of a busy healthcare practice. This individual will be responsible for creating a welcoming experience for patients while assisting with scheduling, registration, insurance verification, and general administrative support. The ideal candidate has strong customer service skills, excellent attention to detail, and the ability to remain calm and professional in a fast-paced medical environment.

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Answer incoming phone calls and assist patients with questions and scheduling
• Schedule, confirm, reschedule, and cancel patient appointments
• Register new patients and update demographic and insurance information
• Verify insurance eligibility and benefits
• Collect copays, deductibles, and patient balances when applicable
• Maintain accurate and confidential patient records
• Communicate with physicians, nurses, medical assistants, and other clinical staff
• Assist patients with forms, referrals, authorizations, and general inquiries
• Monitor patient flow and communicate delays or scheduling changes
• Scan, upload, and maintain medical documentation
• Follow HIPAA and patient confidentiality requirements
• Assist with medical records requests and administrative paperwork
• Maintain a clean, organized, and professional front desk area
• Provide additional administrative support as needed

Qualifications

• 3+ year of receptionist, medical office, or healthcare administrative experience preferred
• Previous experience working in a physician's office, clinic, or medical practice strongly preferred
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable handling sensitive and confidential patient information
• Familiarity with medical terminology and insurance verification preferred
• Experience with electronic medical record or practice management systems preferred
• Proficiency with Microsoft Office and general computer systems
• Bilingual English/Spanish is a must

Ideal Candidate The ideal candidate is compassionate, dependable, professional, and comfortable interacting with patients throughout the day. This person should be able to balance strong customer service with accuracy, efficiency, and confidentiality.