Medical Receptionist

The Patient Support Specialist is responsible for providing administrative and front desk support within a busy healthcare center. This position serves as a primary point of contact for patients, ensuring a positive patient experience while supporting daily office operations, appointment scheduling, patient registration, and medical records management. The Patient Support Specialist works closely with clinical and administrative staff and reports directly to the Office Coordinator and Manager.

Key Responsibilities:

• Greet and check in patients while providing professional and courteous customer service.
• Answer incoming calls, respond to inquiries, take messages, and direct calls to appropriate staff or providers.
• Schedule and coordinate medical and dental appointments, maintaining accurate calendars and ensuring efficient patient flow.
• Register patients and verify demographic information, insurance coverage, eligibility, and authorizations.
• Maintain accurate patient records, charts, clinic logs, and electronic databases.
• Scan, file, and organize patient documentation while maintaining confidentiality.
• Collect patient payments and copays, document transactions, and reconcile daily payments.
• Assist with patient billing, insurance verification, and prior authorization requests.
• Monitor office and clinical supply inventory, order necessary supplies, and coordinate IT or facilities requests.
• Support general office operations, meeting coordination, and patient surveys.
• Collaborate with clinical staff to ensure efficient operations and a positive patient experience.
• Perform additional administrative duties as assigned.

Requirements of Position

• Previous experience in a medical office, healthcare administration, patient registration, or front desk role preferred.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients.
• Experience with appointment scheduling, patient check-in/check-out, and medical office procedures preferred.
• Familiarity with insurance verification, patient eligibility, prior authorizations, and copay collection.
• Knowledge of electronic medical records (EMR/EHR) systems and patient databases preferred.
• Proficiency in Microsoft Office and general computer applications.
• Excellent organizational skills, attention to detail, and ability to manage multiple responsibilities.
• Strong verbal and written communication skills.
• Ability to handle confidential patient information and maintain HIPAA compliance.
• Comfortable working in a fast-paced healthcare environment while maintaining accuracy and professionalism.
• Dependable, adaptable, and able to work both independently and collaboratively with clinical and administrative teams.