Medical Receptionist

We are looking for a friendly and organized Medical Receptionist to support a patient-focused healthcare office in Cortland, New York. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming experience while keeping scheduling, patient communication, and front-desk operations running smoothly. The person in this role will help patients navigate appointments, insurance questions, and follow-up care while maintaining accurate records and attentive service throughout each interaction.

Responsibilities:

• Coordinate incoming and outgoing patient calls, respond to pre-appointment questions, and guide conversations toward confirmed office visits when appropriate.
• Arrange appointments, send reminders, and confirm upcoming visits to help maintain an efficient daily schedule and a positive patient experience.
• Review insurance details, collect required forms, and prepare documentation so products and services are ready in time for scheduled appointments.
• Support patient check-in and front-desk activities while handling account information with discretion and in accordance with privacy and compliance standards.
• Explain service fees, available coverage, and payment choices, then organize follow-up visits or additional outpatient scheduling as needed.
• Contribute to quality and service goals by promoting best practices and encouraging satisfied patients to refer others to the practice.
• Build productive relationships with outside service partners and vendors while assisting with supply and inventory coordination.
• Participate in ongoing learning through meetings, conference calls, and training sessions to stay current on office procedures and patient service expectations.
• High school diploma or equivalent required; additional college education is preferred.
• At least 2 years of experience in a medical front office, customer service, retail, sales, or call center setting.
• Working knowledge of patient scheduling, reception support, and check-in processes.
• Familiarity with insurance verification, billing support, and medical reimbursement procedures.
• Proficiency with Microsoft Word and Excel.
• Comfortable communicating with patients about appointments, payments, and general service questions in a clear and detail-oriented manner.
• Basic understanding of medical terminology and the ability to manage sensitive information accurately and confidentially.