Medical Receptionist

We are seeking a compassionate, professional, and detail-oriented Medical Receptionist to join a busy healthcare office in the Syracuse area. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while supporting daily front-office operations. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced medical environment.

Key Responsibilities

• Greet and check in patients in a courteous and professional manner
• Answer and direct incoming phone calls and respond to patient inquiries
• Schedule, confirm, and reschedule patient appointments
• Verify patient demographics, insurance information, and medical records
• Collect copays and process payments as needed
• Maintain accurate patient files and electronic medical records (EMR)
• Assist with patient registration and intake paperwork
• Coordinate communication between patients, providers, and clinical staff
• Handle incoming and outgoing mail, faxes, and medical documentation
• Ensure compliance with HIPAA and confidentiality regulations
• Perform other administrative and clerical duties as assigned

Qualifications

• High school diploma or equivalent required
• Previous medical reception, healthcare customer service, or office experience preferred
• Familiarity with medical terminology and healthcare office procedures
• Proficiency with Microsoft Office Suite and electronic medical record (EMR) systems
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Professional demeanor and strong customer service skills
• Ability to maintain confidentiality and handle sensitive information