Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support a busy mental health services organization in Farmington Hills, Michigan. This Contract position is ideal for someone who brings a welcoming presence to the front office and can keep patient-facing administrative tasks organized and accurate. The person in this role will help create a smooth check-in experience while coordinating appointments, insurance verification, and general reception support.

Responsibilities:

• Welcome patients and visitors in a welcoming manner and provide clear front desk assistance throughout the day.
• Register arriving patients, update demographic information, and ensure intake details are entered accurately.
• Coordinate appointment calendars by booking new visits, confirming upcoming schedules, and processing cancellations or changes.
• Review insurance information prior to visits and address eligibility or coverage questions with appropriate attention to detail.
• Answer incoming calls, respond to routine inquiries, and direct messages to the appropriate clinical or administrative staff.
• Maintain organized front office records and support daily administrative workflows in a mental health care setting.
• Communicate effectively with patients and families to help them understand appointment logistics and office procedures.
• At least 2 years of experience in a medical front desk, medical reception, or similar patient-facing administrative role.
• Hands-on experience with patient scheduling, check-in procedures, and general front office operations.
• Knowledge of medical insurance verification processes and the ability to handle related documentation accurately.
• Familiarity with basic medical terminology and comfort working within a healthcare environment.
• Ability to interact professionally and compassionately with patients, families, and staff in a mental health setting.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced office.
• Clear verbal and written communication skills with a dependable and service-oriented approach.