Medical Customer Service Representative

We are seeking a friendly, professional, and patient-focused Medical Customer Service Representative to join our an established healthcare practice in Vestal, NY. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while assisting with scheduling, insurance verification, appointment coordination, and general administrative support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Key Responsibilities

• Answer incoming calls and respond to patient inquiries in a professional and timely manner.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient demographic and insurance information.
• Assist patients with questions regarding services, billing, and office policies.
• Maintain accurate patient records and documentation within electronic health record (EHR) systems.
• Coordinate with providers, clinical staff, and insurance companies to ensure seamless patient care.
• Process referrals, authorizations, and medical record requests as needed.
• Handle sensitive and confidential information in compliance with HIPAA regulations.
• Resolve patient concerns and escalate issues when appropriate.
• Perform additional administrative and customer service duties as assigned.

High school diploma or equivalent required. Previous customer service, call center, medical office, healthcare, or administrative experience preferred. Strong verbal and written communication skills. Proficiency with Microsoft Office Suite and data entry. Experience with EHR/EMR systems is a plus. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Strong attention to detail and problem-solving skills. Professional, empathetic, and patient-focused demeanor.