Medical Billing/Claims/Collections

We are looking for a detail-oriented Patient Intake Specialist to support patient financial services for a healthcare organization in Plymouth, New Hampshire. PLEASE NOTE: This is an onsite role in Plymouth, NH, with 2 weeks of onsite training in Laconia, NH. This Long-term Contract position focuses on accurate billing support, patient communication, and insurance-related account follow-up. The ideal candidate will be comfortable working directly with patients, handling payment discussions with professionalism, and helping maintain efficient front- and back-office administrative processes.

Responsibilities:

• Confirm insurance coverage details and accurately input billing data into the appropriate records and systems.
• Guide patients through intake documentation by reviewing forms with them and clarifying required information.
• Coordinate and submit internal service referrals to ensure follow-up care is processed correctly.
• Communicate with patients about account balances, insurance matters, and available payment arrangements.
• Establish structured payment plans and support collection efforts for overdue patient balances.
• Respond to patient questions related to billing statements, insurance claims, and account status.
• Maintain organized administrative documentation to support daily office and back-office operations.
• At least 1 year of experience in medical billing, claims processing, collections, or a related healthcare administrative role.
• Working knowledge of administrative office procedures and general back-office support functions.
• Ability to explain billing information, insurance details, and payment options clearly to patients.
• Experience entering and maintaining accurate financial or patient account information in office systems.
• Strong communication and customer service skills when discussing sensitive account matters.
• Basic office skills, including document handling, data entry, and record organization.